FindPlus Provider Agreement

1. Parties and acceptance

This agreement is between SHARKPLUS TECH PVT LTD (“FindPlus”, “Platform”, “we”, or “us”) and the adult professional identified by the verified Find+ Pro account (“Provider” or “you”). You accept this agreement electronically after reviewing your verified mobile, Aadhaar reference, name, profession, and registered address. FindPlus records the agreement version, SHA-256 document digest, provider account, privacy-protected identity reference, acceptance channel, and server timestamp.

2. Provider eligibility and authority

You confirm that you are at least 18 years old, the submitted identity and contact information belongs to you, you are authorised and competent to offer the listed services, and the profession, experience, pricing, service area, address, bank, tax, and payout information you provide is accurate. You will promptly correct material changes and complete reverification when reasonably required.

3. Platform relationship

FindPlus provides technology for discovery, trust signals, booking coordination, communication, status tracking, support, payment orchestration, complaints, and service records. Unless a separate written employment arrangement is signed, registering on FindPlus does not by itself create employment, partnership, agency, franchise, or authority to bind SHARKPLUS TECH PVT LTD. You remain responsible for lawful and professional performance of accepted services, subject to the platform workflow and this agreement.

4. Registration and trust checks

Registration is free and carries no upfront joining or listing fee. Mobile ownership verified by OTP, base Aadhaar identity verification, and face enrollment are authoritative registration completions once their timestamps are recorded. FindPlus may use approved providers and authorised administrative review for the separate Aadhaar-photo match, face match, liveness, address, profession, experience, police, trusted-contact, social, bank, payout, and other proportionate safety checks. Each separate trust badge is independent. You consent to the checks you start and understand that inactive, pending, expired, rejected, or revoked evidence may limit visibility or platform access.

5. Service commitments

• Accept only work you can lawfully, safely, and competently perform.
• Use the assigned booking, OTP, status, chat, evidence, support, and completion workflow honestly.
• Respect agreed timing, scope, property, access, privacy, and customer safety.
• Disclose and obtain approval for additional parts, materials, transport, or labour before incurring the cost.
• Do not impersonate another provider, share an account, manipulate location or status, or move a customer off-platform through pressure or deception.

6. Availability, heartbeat, and location

You choose On duty or Off duty. The app may report a privacy-minimised connection heartbeat so FindPlus can determine whether the installed app is reachable. If you grant foreground location permission, the app may report a current operational point while you are On duty and actively using it for nearby matching, availability, dispatch, and authorised safety or support operations. Continuous or background location requires a separate just-in-time permission and an eligible active booking or another clearly disclosed safety purpose; a visible service notification is used where Android requires it. Going Off duty stops new ordinary operational-point sharing. A fresh consented point may be revealed to an authorised employee only through a dedicated permission, recorded reason, and audit event; incomplete Trust Centre checks do not override or replace your location consent. Active-booking duties, lawful record retention, and legitimate incident review may continue where applicable.

7. Prices, platform fees, and membership

You review the displayed service rates and applicable terms before accepting work. FindPlus may charge a platform fee on eligible completed activity. The booking records the applicable versioned fee rule and rate so later changes do not silently rewrite the completed transaction. Membership level may affect discovery opportunity, benefits, and future platform-fee rates. Membership calculations may consider completed work, quality, reliability, verified evidence, complaints, ratings, and private customer +1/−1 recommendations. Individual private recommendation identities are not disclosed to providers.

8. Payments, settlements, refunds, and taxes

Where supported, customer payment may be split or settled through Razorpay or another approved payment partner between the Provider and FindPlus according to the booking’s recorded fee snapshot. Settlement is subject to KYC, payout verification, partner availability, fees, taxes, refunds, reversals, disputes, chargebacks, fraud review, and lawful holds. You are responsible for your own tax registrations, invoices, filings, and obligations unless applicable law requires otherwise.

9. Customer feedback and disputes

Customers may rate service after a delay intended to encourage accurate feedback without pressure. You will not demand a rating, reward a particular score, retaliate, or attempt to discover the author of a private +1/−1 recommendation. You will cooperate with complaint, support, payment, safety, and quality reviews and provide truthful evidence. FindPlus may correct records, facilitate refunds or resolutions, or apply proportionate account restrictions based on the available evidence and applicable terms.

10. Data, confidentiality, and customer privacy

You may use customer data only to perform the authorised booking and related support. You must protect phone numbers, addresses, messages, photos, access instructions, and payment or identity information and must not publish, sell, reuse, or disclose them without a valid lawful reason and consent. FindPlus may retain account, verification, booking, safety, payment, and acceptance records for operations, fraud prevention, dispute resolution, financial reconciliation, legal obligations, and service-history integrity.

11. Safety, suspension, and termination

FindPlus may require reverification, pause discovery, disable On duty access, restrict a feature, place a lawful settlement hold, suspend, or terminate access for safety risk, fraud, identity concerns, repeated service failures, payment disputes, prohibited conduct, or material breach. Where appropriate, the reason and review path will be recorded. You may stop taking new work by going Off duty and may request account closure, subject to active bookings, disputes, financial reconciliation, safety records, and lawful retention.

12. Intellectual property and platform use

FindPlus names, marks, software, interfaces, and platform content remain the property of their respective owners. You receive a limited, revocable right to use FindPlus for authorised professional activity. You must not copy, reverse engineer, disrupt, scrape, misuse credentials, defeat security, or use platform data to build an unauthorised competing dataset.

13. Changes, continuity, and notices

FindPlus may update workflows and prospective commercial rules as the platform develops. Material agreement changes receive a new version and require renewed acceptance before affected use. A failure outside reasonable control, including network, device, payment-partner, map, cloud, government-verification, or third-party outages, may delay a workflow. Notices may be delivered in the app, by verified contact details, or on the published document URL.

14. Applicable law and resolution

This agreement is governed by applicable law in India. The parties should first use FindPlus support and the available complaint or appeal workflow to resolve an issue in good faith. Nothing in this agreement removes a right or remedy that cannot lawfully be excluded. A dispute that remains unresolved may be brought before a competent authority or court with jurisdiction under applicable law.

15. Complete agreement and severability

This agreement, the accepted Provider Policy, the booking-specific terms, and any separately accepted payment or verification terms form the agreement for platform participation. If one provision is held unenforceable, the remaining provisions continue to the extent permitted. A waiver must be explicit and does not waive a later breach.