1. Scope and controller
SHARKPLUS TECH PVT LTD operates the FindPlus website, the customer application, the handyman application (“Find+ Pro”), the administration tools, and the related service APIs. This policy applies when you create or use an account, search for a professional, manage a booking, complete a job, use Connect+, submit trust information, communicate with support, or use a payment-linked feature.
FindPlus is a service-coordination platform. Data handled independently by a bank, payment provider, mobile operating system, identity-verification provider, social network, map provider, or telecom provider may also be governed by that provider’s own notice.
2. Information collected
Account and profile information
Name, registered mobile number, account identifiers, profile photo, city, state, address or service area, language or app preferences, referral information, device/session identifiers, and account status.
Booking and service information
Search choices, profession and category, booking details, service address, schedule, notes, accepted scope, status timeline, OTP-based work milestones, chat, uploaded job or parts images, cancellation or decline reasons, ratings, recommendations, and complaint records.
Payment and commerce information
Amounts, payment or settlement state, payment-provider references, refunds, reversals, platform-fee records, offers, vouchers, wallet or ledger activity, and limited bank, UPI, tax, or payout information when a supported settlement feature requires it. FindPlus does not ask you to send a payment PIN or complete bank credential in chat.
Technical and usage information
App version, operating system, device and push-notification identifiers, diagnostic events, security and authentication events, feature interaction, network information, and service logs needed to operate, protect, and improve the platform.
3. Identity, face, and trust information
Handyman onboarding and later Trust Centre actions may process mobile OTP results, an Aadhaar verification result or reference, limited Aadhaar-derived attributes, a profile or enrollment image, face-match or liveness results, profession and experience information, address evidence, police-verification evidence, agreement or policy acceptance, settlement readiness, social-profile links supplied by the handyman, and mutual-contact attestations.
The permanent handyman profile is designed not to retain the full Aadhaar number. It may retain privacy-minimised references, a protected fingerprint, the last four digits where required, verification timestamps, and review results needed for duplicate prevention, audit, safety, or compliance. A configured verification provider may process submitted identity or face material under its own controlled workflow.
4. Location, presence, and contacts
Location is processed only for the feature and permission presented to you. A customer may use location for service-address selection, nearby discovery, or active-booking tracking. A handyman may share a current operational point while On duty and actively using the app. For an eligible active booking, route tracking may continue through a visible Android location foreground service that is started while the app is in use. The current Find+ Pro app does not request unrestricted background-location permission; stopping the service or revoking foreground permission creates a visible gap in the route record.
FindPlus does not describe provider location as permanent or 24/7 tracking. Going Off duty stops ordinary new operational-point sharing. An authorised employee may reveal an eligible recent point only through the dedicated access control, with a recorded purpose and audit event. Device-level permission may be withdrawn in system settings, although withdrawing it can disable location-dependent features.
When route timelines are enabled for an eligible new booking, FindPlus may process timestamped latitude and longitude, capture and receipt time, accuracy, speed or bearing when the device supplies them, the booking status, a consent state and a privacy-preserving sample identifier. Samples are accepted only for the assigned handyman and permitted booking window, and collection stops at payment requested or another terminal state. The resulting map and movement, stopped-time, distance, duration, coverage, accuracy and gap summaries may be visible to the booking participants. Employees must provide a purpose before revealing exact route points, and that access is audited. GPS, permission, battery, device and network limits can produce gaps or imprecise points. Route points are automatically eligible for purge after the configured retention period; the current deadline is returned with the booking timeline.
Contact access is optional and used only after permission and an explicit Connect+ or trust-contact action. FindPlus may privacy-match normalised contact details to discover mutual participation or deliver an invitation. Ordinary search, booking, and support do not require uploading an address book.
5. How information is used
- Create, authenticate, secure, and recover accounts.
- Match customers and available handymen, provide booking context, and coordinate service milestones.
- Operate chat, notifications, support intake, complaints, refunds, and safety review.
- Verify identity, eligibility, trust submissions, payout readiness, and policy acceptance.
- Process or reconcile payments, platform fees, offers, wallet or ledger activity, settlements, reversals, and disputes.
- Prevent fraud, abuse, impersonation, unsafe activity, and unauthorised access.
- Measure reliability, service quality, app performance, and feature usage, and improve FindPlus.
- Meet applicable legal, tax, accounting, audit, and regulatory obligations and respond to valid legal process.
7. Support conversations and safety cases
The support flow asks you to choose a topic and may show relevant FAQs before opening chat. If a conversation is created, FindPlus records the topic, priority, account type, selected booking, messages, attachments, unread state, assigned employee, response targets, status, and an audited activity timeline. Internal operational notes are restricted to authorised staff and are not shown as customer chat messages.
Safety and complaint cases may contain protected evidence, consent-to-share choices, participant context, refund-review information, and an immutable event history. Share only evidence relevant to the issue. FindPlus support is not an emergency-response service; contact the appropriate local emergency authority first if there is immediate danger.
8. Retention and security
Different records are retained for different periods. FindPlus keeps information only as long as reasonably necessary for the service purpose, account and booking history, safety or fraud review, dispute handling, financial reconciliation, audit, backup recovery, or applicable legal obligations. Deletion or account closure may not immediately remove records that must be preserved for one of those purposes, and protected backups may expire on a separate cycle.
FindPlus uses administrative, technical, and workflow controls intended to reduce unauthorised access, alteration, disclosure, or loss, including authenticated APIs, role-based admin permissions, protected evidence routes, audit logs, and encrypted network transport on production services. No online or mobile system can promise absolute security.
9. Your choices and requests
You can update supported profile fields in the relevant app, control On duty status in Find+ Pro, manage device permissions in system settings, and choose whether to use optional contact-based features. You may ask FindPlus to correct account information, explain a processing activity, or close and delete your account and associated information, subject to identity confirmation and records that must be retained.
To make a privacy or account-deletion request, use the guided support flow or email the address below from the registered contact where possible. Describe the account type and request; do not email an OTP, payment PIN, full Aadhaar number, or complete bank credential.
10. Children
Handyman registration is available only to adults who meet the stated onboarding requirements. FindPlus is not designed for a child to register as a handyman. A customer who is not legally able to enter the relevant transaction should use the service only with an authorised adult and as permitted by applicable law.
11. Changes and contact
FindPlus may update this policy when data practices, features, vendors, or legal requirements change. A material revision receives a new version and effective date and may be presented in the apps where renewed notice or acceptance is appropriate.