1. Acceptance and eligibility
By creating an account, making or accepting a booking, using a payment-linked feature, or otherwise using FindPlus, you agree to these Terms of Use and the applicable Privacy Policy. A handyman must also review the versioned Provider Policy and Provider Agreement presented during onboarding or later renewal.
You must provide accurate information and be legally able to use the relevant service. Handyman registration is available only to adults who meet the onboarding and approval requirements. If you use FindPlus for an organisation or another person, you confirm that you are authorised to do so.
2. What FindPlus provides
FindPlus provides technology for service discovery, trust signals, booking coordination, status tracking, communication, support, payment orchestration, complaints, and service records. Availability, professional assignment, timing, coverage, price, and individual features vary by location, category, account state, device capability, and operating conditions.
Unless SHARKPLUS TECH PVT LTD separately agrees in writing, a handyman is not made an employee, partner, franchisee, or agent of the company merely by registering. The handyman remains responsible for lawful and professional performance of accepted services, while FindPlus controls the platform workflow, eligibility, safety, and marketplace rules.
3. Account responsibilities
- Keep the registered mobile number and account information accurate.
- Protect OTPs, devices, sessions, payment PINs, passwords, and identity information. FindPlus support will not ask you to post those secrets in chat.
- Do not share an account, impersonate another person, create misleading profiles, or submit false identity, address, profession, experience, settlement, booking, or evidence information.
- Notify support promptly if you believe an account or booking has been accessed without authority.
4. Search, bookings, and service completion
Search ordering may consider service category, distance or service area, availability, reliability, trust evidence, ratings, Connect+ and mutual signals, prior activity, membership level, and other quality or safety factors. Placement is not a guarantee of suitability or future conduct.
A customer must provide an accurate service location, scope, access instructions, and safe working conditions. A handyman must review the available booking information before accepting, arrive and update status truthfully, use the required OTP and completion workflow, respect the customer and property, and perform only work the handyman is competent and legally permitted to perform.
Cancellation, decline, reschedule, start, completion, and payment actions depend on the booking’s current state. Some accepted or active stages require a reason and may require support or management review rather than taking immediate effect. The app’s current booking record is authoritative for the available next action.
5. Prices, materials, payments, and settlements
The booking displays the service pricing method and available commercial information. Parts, products, spares, consumables, transport, or replacement items are not included unless they are separately shown and accepted in the approved workflow. Customers should review and approve third-party material costs before purchase or use.
Supported payment modes may include cash, UPI, or an approved payment provider depending on the booking. Razorpay may be used for orders, verification, payment, linked-account, settlement, split, refund, or reconciliation functions only where that capability is configured and available. A payment-provider reference or linked-account identifier by itself does not guarantee successful settlement.
Handyman registration has no upfront joining charge. An eligible completed booking may be subject to the versioned platform-fee rule recorded for that booking. Membership level may affect discovery opportunity, benefits, or a future platform-fee rate. Payouts, refunds, reversals, chargebacks, taxes, fraud checks, KYC, partner availability, and lawful holds may affect timing and amount. Submitting a refund or payout request does not guarantee approval or a particular processing time.
6. Trust signals, safety, and location
Mobile, identity, face enrollment, face match, liveness, profession, experience, address, mutual-contact, social-profile, police, bank, policy, and agreement indicators each describe a specific evidence state. They are not insurance, professional licensing, an employment endorsement, a promise of service quality, or a guarantee that no risk exists.
Location features require the applicable disclosure and foreground permission. Handyman operational location is associated with On duty activity and eligible booking or safety workflows; it is not represented as continuous 24/7 tracking. Eligible active-booking tracking uses a visible Android location foreground service started while the app is in use, and the current Find+ Pro app does not request unrestricted background-location permission. Users must not falsify location, presence, arrival, booking, or completion data.
For eligible new bookings, FindPlus may create a booking-scoped route timeline from timestamped handyman location samples during the assigned work window. Sampling begins only after the applicable consent, device permission, booking assignment and lifecycle conditions are satisfied, and it stops when the booking reaches payment requested or another terminal state. Maps, distance, movement, stopped time, duration, coverage, accuracy and signal gaps are operational estimates rather than a guaranteed continuous route record. Booking participants receive only the route view allowed for their booking; an employee reveal requires a recorded purpose and is audited. Route data is retained only for the configured period shown by the service and is then eligible for automatic deletion.
For immediate danger, move to safety and contact the appropriate local emergency authority first. FindPlus support and safety-case tools assist with platform records and review but are not emergency-response services.
7. Prohibited conduct
You must not use FindPlus for harassment, discrimination, threats, violence, theft, fraud, unsafe work, sexual misconduct, weapons, intoxicated service delivery, deliberate property damage, illegal services, identity misuse, account sharing, review manipulation, evidence tampering, scraping, malware, unauthorised access, payment circumvention, or retaliation against a person who reports or reviews an issue.
You may not pressure another person to provide a particular rating, +1/−1 recommendation, mutual attestation, social verification, or case statement, and may not attempt to discover the author of a private recommendation where the platform keeps that identity confidential.
8. Chat, uploads, updates, and Connect+
Only submit content you are entitled to use and that is relevant to the booking, profile, update, trust check, or support issue. Do not post another person’s sensitive identity, financial, contact, or location data without a valid reason and appropriate permission. FindPlus may restrict, remove, preserve, or review content to operate the service, protect participants, enforce these terms, or comply with applicable law.
Connect+, ratings, likes, follows, mutual-contact signals, professional updates, and recommendations are community and reputation features. They must be authentic and must not be bought, traded, automated, or manipulated. Negative public reactions are not a replacement for private safety or complaint reporting.
9. Guided support, complaints, and disputes
The support entry asks you to select an issue and may show relevant FAQs before chat. If further help is required, the conversation may include its topic, priority, account and booking context, attachments, assigned employee, response targets, status, and an audited timeline. Response targets guide operations but are not guaranteed resolution times.
Use the protected complaint or safety-case flow for conduct, fraud, damage, harassment, or other serious booking concerns. Provide truthful, proportionate evidence and cooperate with review. FindPlus may request more information, correct records, facilitate an available resolution, refer a payment issue for reconciliation, or apply proportionate account controls. Nothing here removes a right or remedy that cannot lawfully be excluded.
10. Feature restrictions, suspension, and account closure
FindPlus may limit discovery, On duty access, booking actions, support channels, content, payment or settlement features, or account access when reasonably needed for safety, security, fraud prevention, legal compliance, payment review, unreliable identity information, repeated service failure, or a material breach of these terms. Where appropriate, actions should be recorded and reviewable through the available support or appeal route.
You may request account closure through the available app or support process. Closure does not erase outstanding payment obligations, active disputes, safety records, or information that must be retained under the Privacy Policy.
11. Availability, third parties, and responsibility
FindPlus is provided on an available basis and may be interrupted by maintenance, network failure, device limits, demand, location coverage, third-party systems, or events outside reasonable control. The platform does not guarantee uninterrupted access, a particular search position, assignment, earning, response time, verification outcome, settlement date, or service result.
To the extent permitted by applicable law, each party remains responsible for loss caused by its own unlawful conduct, fraud, negligence, or breach. These terms do not exclude liability or consumer rights that cannot legally be excluded. Third-party products, materials, warranties, networks, stores, banks, maps, identity services, and payment services remain subject to their own terms and availability.
12. Changes, governing law, and contact
FindPlus may update these terms as the platform, pricing workflow, safety controls, vendors, or legal requirements change. A material revision receives a new version and effective date and may require renewed notice or acceptance. Continued use after the applicable effective date means the updated terms apply to later activity, subject to rights that cannot lawfully be waived.
These terms are governed by applicable law in India. The parties should first use FindPlus support and the available complaint or appeal process in good faith. An unresolved dispute may be brought before a competent authority or court with jurisdiction under applicable law.